ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who we’re looking for:

ARC is looking for a full-time FM Onsite Operator - Mailroom to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

In this role you will:

The FM Onsite Operator – Mailroom supports and understands specific FM/MPS solutions including the providing the best quality service through exemplary onsite customer service and task execution by performing the following duties:

• Collect, sort and distribute mail received via the United States Postal Service, FedEx, UPS and/or other carriers
• Coordinate delivery or courier services to arrange delivery of letters and packages
• Maintain and oversee onsite inventory and stock
• Retrieve and execute work orders according to customer needs
• Perform minor repairs, installations and routine equipment maintenance
• Create and maintain administrative reports for the customer and ARC’s FM/MPS leadership team
• Draft and distribute correspondence including resource availability and onsite events
• Sustain effective and accurate communication within the clients site, and FM management for top customer service.
• Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, obtains assistance from technical expert when appropriate
• With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer’s expectation of quality onsite service
• Participate in on-going ARC and other training to update technical and soft skills and knowledge
• Work additional and/or non-traditional hours per the client’s needs
• Perform other duties as assigned

Requirements:

• High School Diploma
• 1-3 years of related onsite administrative customer service
• Professional, business level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
• Self-motivated with the ability to work independently, resourcefully with minimal oversight
• Demonstrated experience in developing strong working relationships with internal and external customers 

What We offer:

• Excellent Company support and resources.
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
• A management team that supports you and wants to see you be successful.
• Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.